Monitoring and On-Call Support

Overview

Das Meta supports cloud infrastructure monitoring, alerting, and incident response. Coverage hours, escalation paths, and response responsibilities depend on the agreed scope.

What We Monitor

• Infrastructure — CPU, memory, disk, and network across servers and services
• Applications — Response times, error rates, and throughput
• Databases — Query performance, replication lag, and connection pools
• Security — Unauthorized access attempts, certificate expiry, and vulnerability alerts
• Costs — Anomaly detection, budget alerts, and usage trends

Monitoring Stack

• Prometheus and Grafana for metrics and dashboards
• PagerDuty or Opsgenie for alerting and escalation
• CloudWatch and CloudTrail for AWS-native monitoring
• Custom dashboards for each service and environment

Incident Response

1. Detection — Configure alerts for agreed operational signals
2. Triage — Assess severity and impact according to the escalation plan
3. Response — Use runbooks and involve the appropriate specialists
4. Review — Investigate incidents and agree on follow-up actions

Coverage and response targets

Coverage hours, severity definitions, response responsibilities, and any response targets are discussed and agreed for each engagement.