Monitoring and 24/7 On-Call Support
Round-the-clock monitoring and incident response to keep production systems healthy.
Overview
Das Meta provides 24/7 monitoring and on-call support for your cloud infrastructure. We detect issues before they become incidents and respond rapidly when they do.
What We Monitor
- Infrastructure — CPU, memory, disk, and network across servers and services
- Applications — Response times, error rates, and throughput
- Databases — Query performance, replication lag, and connection pools
- Security — Unauthorized access attempts, certificate expiry, and vulnerability alerts
- Costs — Anomaly detection, budget alerts, and usage trends
Monitoring Stack
- Prometheus and Grafana for metrics and dashboards
- PagerDuty or Opsgenie for alerting and escalation
- CloudWatch and CloudTrail for AWS-native monitoring
- Custom dashboards for each service and environment
Incident Response
- Detection — Automated alerting within 60 seconds of an anomaly
- Triage — An on-call engineer assesses severity and impact
- Response — Execute runbooks and escalate to specialists when needed
- Resolution — Fix the root cause, not only the symptoms
- Post-mortem — Hold a blameless review within 48 hours
SLA Targets
| Severity | Response Time | Resolution Target |
|---|---|---|
| P1 — Service Down | 5 minutes | 1 hour |
| P2 — Degraded | 15 minutes | 4 hours |
| P3 — Non-critical | 1 hour | 24 hours |
| P4 — Informational | 4 hours | Next sprint |
Start with a free assessment
Tell us about your infrastructure goals and we will help identify the most useful next step.